At Blush Baby, customer satisfaction is at the heart of everything we do. We understand that sometimes, things may not go as planned – whether it’s a sizing issue, a damaged item, or simply a change of mind. That’s why we offer a 7-day Return and Exchange Policy to ensure your shopping experience is smooth and stress-free.
✅ Return & Exchange Window
You have 7 days from the date of delivery to request a return or exchange for your item(s).
To be eligible:
Items must be unused, unwashed, and in their original packaging with tags attached.
The product must not be damaged or worn.
Proof of purchase or order confirmation must be provided.
🔁 Eligible Reasons for Return/Exchange
You received a wrong item.
You received a damaged or defective product.
There is a size issue (for exchange only, not refund).
You changed your mind (exchange only).
Note: Sale or discounted items are not eligible for refund – only size exchanges (if stock is available).
📦 How to Initiate a Return or Exchange
Contact Us within 7 days of receiving your order:
WhatsApp: +92 337 2370589
Email: info@blushbaby.store
Include your order number, product pictures, and reason for return/exchange.
Once your request is reviewed and approved by our support team, you’ll be asked to ship the item back to our return address.
Customer is responsible for the return shipping cost.
🔄 Refund Policy
Refunds are applicable only in the following cases:
You received a defective or damaged product.
The product you ordered is out of stock and cannot be replaced.
Refunds are processed via JazzCash, EasyPaisa, or Bank Transfer within 7–10 working days after the returned item is received and approved by our team.
Important:
Delivery charges are non-refundable.
A 10% deduction may apply to cover packaging and payment processing fees.
🚫 Non-Returnable Items
The following items cannot be returned or exchanged:
Items without original tags/packaging.
Customized or made-to-order products.
Items on clearance/sale.
Used or washed clothing.
📌 Damaged Item Claims
If your item arrives damaged:
Report it to us within 24 hours of delivery.
Send clear photos of the damaged item and its packaging via WhatsApp or Email.
Do not discard the item or its packaging until reviewed.
🛍️ Exchange Policy (Size/Color)
We offer size or color exchanges based on availability. To qualify:
The product must be in perfect condition, unworn and unwashed.
Exchange shipping charges will be borne by the customer.
💬 Need Help?
We’re here to help you with any return or exchange questions. Contact our support team at: 📞 WhatsApp: +92 337 2370589 📧 Email: info@blushbaby.store
